Hanumate HealssRefund & Cancellation Policy
When a session fee can be cancelled or refunded, how long a refund takes, and how to raise a request.
We want the process to be fair on both sides. This policy applies to every session booked with Hanumate Healss and to every payment made through Razorpay on this website.
Cancelling your session
- More than 24 hours before the session: you may cancel for a full refund, or reschedule at no charge.
- Less than 24 hours before the session: the slot has been held for you and can no longer be offered to someone else, so the fee is not refundable. You may reschedule once, at our discretion.
- No-show: if you do not attend at the agreed time without notice, the session is treated as delivered and no refund is due.
If we cancel
If Nancy is unable to hold your session at the agreed time, you will be offered an alternative slot or a full refund, whichever you prefer.
Technical problems
If the session cannot go ahead because of a failure at our end, you will be offered a fresh slot or a full refund. If the connection fails at your end and the session cannot reasonably continue, we will try to complete the remaining time on another day at no extra cost.
Duplicate and incorrect payments
If you are charged twice, or pay an incorrect amount, write to us with the Razorpay payment ID. The excess is refunded in full.
Completed sessions
Once a session has been delivered, the fee is not refundable. A reading is a professional service, and we cannot offer refunds on the basis that you disagreed with what the cards showed or that a predicted direction did not unfold as you hoped. If you feel a session was not conducted properly, write to us within 7 days and we will review it and respond.
How refunds are processed
Approved refunds are made to the original payment method through Razorpay. The amount is usually credited within 5–7 working days, depending on your bank or card issuer.
How to raise a request
Message +91 87006 96151 on WhatsApp or email ramramji@hanumatehealss.com with your name, the date of the session and the Razorpay payment ID. We acknowledge every request within 48 hours.